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Fantastic challenges. Amazing opportunities.
GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 15,000 employees across 41 manufacturing sites in 12 countries we serve over 90% of the world's aircraft and engine manufacturers. There are no limits to where you can take your career.
Under minimal supervision, handles customer requests for information on request for quotes, provides assistance to internal/external customers regarding past/planned shipments, pricing, schedules, and invoicing problems and provides a variety of clerical and administrative support.
- Responds to customer requests for status details on current/past orders. Responsible for documentation of customer account information on assigned customers.
- Provides details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs for a timely response to the customer.
- Assists Marketing reps on customer concerns, order status and key customer contacts. Requires the need to understand and make maximum use of computer programs for order entry, reports, inquiries, and various directories that provide customer account details for answering customer inquiries/needs.
- Documents customer account details regarding P.O. requirements, shipments, packaging, pricing approvals, certifications, and delivery requirements.
- Provides administrative support including data entry, answering telephones, referring calls/messages, sending emails/faxes, and distributing customer details to other business unit functions.
- Provides administration of all government contracts by issuing required reports, requests for GBL, update of inventory logs as may be required by contract clauses. Works in concert with quality and engineering to assure that documentation/certifications are in compliance with government requirements.
- Administers assigned customer accounts including fostering good customer relationships, being responsive to customer requests, and balancing customer needs with the company's available resources.
- Assist in the development and maintenance of a business culture, which supports the Company's overall business objectives and goals, to include issues that involve "cost, quality, process, schedule and people".
- Ensure the company's commitment to maintain a safe workplace and to protect the environment through the establishment and support of Company policy and adherence to various government regulations.
- Fully comply with the "GKN Aerospace, Inc. Policy Statement on Contracting with the United States Government" in all areas of responsibility involving direct and indirect contracting with the United States Government.
- Performs other duties, tasks and responsibilities as assigned.
Required Qualifications:
- High School Diploma or GED equivalent
- 2 years of experience in a contracts or customer service environment that deals with manufactured products.
- 2 years of experience working with manufacturing environment around production processes
Preferred Qualifications:
- Ability to represent the Company in a highly professional manner.
- Must maintain the highest level of confidentiality.
- Must be well-organized, be able to multi-task and have a high level of attention to detail.
- Must be able to work under pressure when dictated by customer needs.
- Must be customer service driven, able to understand and support the business goals and objectives.
- Must handle company private, sensitive and personal information in a professional and confidential manner
The compensation range for this position is between $25.00 - $30.00 per hour.
We'll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?
A Great Place to work needs a Great Way of Working
Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we've created a culture where everyone feels welcome to contribute. It's a culture that won us 'The Best Workplace Culture Award'. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.
We're also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.
We arethe place where human dreams, plus humanendeavour, shape the future of aerospace innovation and technology.
Nearest Major Market: San Diego
Full Time
Durable Manufacturing
$39k-49k (estimate)
12/08/2023
05/13/2024
gknaerospace.com
GARDEN GROVE, CA
200 - 500
1759
JOHN DANLEY
$50M - $200M
Durable Manufacturing
GKN Aerospace is the worlds leading multi-technology tier 1 aerospace supplier. We develop, build and supply an extensive range of advanced aerospace systems, components and technologiesfor use in Defence and Commercial aircraft ranging from helicopters, business jets, passenger planes to the most advanced fighter aircraft. Our technology is on board 100,000 flights a day and we are market leading in aerostructures, engine systems, transparencies and wiring systems. Lightweight composites, additive manufacturing, innovative engine systems and smart transparencies help to reduce emissions and w ...
eight on the aircraft and enhance passenger comfort. We are a truly global business, with 15,000 employees, working in 41 manufacturing sites across 13 countries.
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The job skills required for Customer Support Representative include Customer Service, Customer Support, Futures, Data Entry, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Customer Support Representative.